Exceptions / non-returnable items

Certain types of items cannot be returned, refunded or exchanged including any personalised products (this includes any club shop purchase with a club badge embroidered or printed). The only instance where returns will be accepted for a personalised item is whereby there is deemed to have been a manufacturing fault or mistake – this is at the discretion of Pronto Teamwear Ltd.

The Customer has a right to cancel the sales contract as per the terms set forth below. The Customer is not obliged to include the reason for cancelling the sales contract. Such cancellation shall be made in writing or by the return of the products within seven days of receipt of the products by the Customer to the Company.Our standard returns period is 30 days. This is for unused items (if they are not required or a customer changes their mind) returned in new condition with packaging and tags.

The Customer bears the risk of the returned products

The above right to cancellation does not exist with regard to products made according to the Customer’s specifications which are personalised or which are not suitable for return due to their nature and/or constitution. Customers’ statutory rights shall remain unaffected.

In relation to personalised items, the Customer hereby acknowledges its sole responsibility for created designs. The Company is not required to review Customers’ designs and therefore the Customer is responsible for ensuring that the design does not infringe intellectual rights of third parties.

Customer-generated designs are user-generated content and the Customer agrees that it shall have no claims against the Company. All posted designs become the property of the Company

The return of the products shall, as much as possible, include the original packaging, and shall be posted to the following address:

Pronto Teamwear Ltd
Returns Department
Unit 8b St Marks Road
NN18 8AN

Should the Company accept a return it receives from a customer, payments already received in relation to the returned product only shall be refunded as soon as possible and, in any case, within 30 days of the date, the Company accepts a return. For the avoidance of doubt, the Company shall not refund any postage costs the Customer incurs as a result of returning the product to the Company, save in relation to products that the Company deems in its absolute discretion to be faulty.

In case a Customer wishes to file a written complaint regarding any part of concluding or executing a sales contract following an order made by the Customer via the Website, the Customer is entitled to do so at the following address:

Pronto Teamwear Ltd
Customer Services Department
Unit 8b St Marks Road
NN18 8AN



Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded, an exchange will be offered for the item(s).



We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Pronto Teamwear Ltd, Unit 8b St Marks Road, Corby, Northants. NN18 8AN


Need help?

Contact us at [email protected] for questions related to refunds and returns.